Customer Service Training course 35 minutes
The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers.
This online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion.
Sections:
1. What is good customer service?
2. Communicating with your customer
3. Handling Customer Complaints
4. Room for improvement
Customer Service Training
You will need a laptop, mobile phone or tablet to complete this course.
In addition it is advised to have the sound turned on, although subtitles are available.
Courses are available in several additional languages. The default language is English. If you require your course in an alternative language please contact us.
Your learner will have the option to download the certificate upon successful completion of their course. If you have any issues accessing this certificate please contact us and we will email this to you.
Pass rates are defaulted to 80%. Should you wish to change this pass rate, please include this information at the time of booking.