Consumer Rights Training for Retailers - SERVICES course 30 minutes
This online training course should be used by individuals who work for an organisation that provides a service. It will help them to better understand consumer law, customer’s rights, and the legal standards they must meet.
The course aims to help the user understand how to resolve any disputes, know the liability they hold when it comes to services, and know who the Consumer Rights Act applies to.
Sections:
1. Background of Consumer Rights
2. The Supply of Services
3. Terms and Conditions
4. Disputes
Consumer Rights Training for Retailers - SERVICES
You will need a laptop, mobile phone or tablet to complete this course.
In addition it is advised to have the sound turned on, although subtitles are available.
Courses are available in several additional languages. The default language is English. If you require your course in an alternative language please contact us.
Your learner will have the option to download the certificate upon successful completion of their course. If you have any issues accessing this certificate please contact us and we will email this to you.
Pass rates are defaulted to 80%. Should you wish to change this pass rate, please include this information at the time of booking.