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Consumer Rights Training for Retailers - GOODS course 35 minutes


This online training course should be used as a guide for those who sell products to help them understand consumer law and legal standards they must meet.


The course aims to help the user understand who the Consumer Rights Act applies to, know how to resolve any disputes, and understand the liability they have when it comes to selling goods.



1. Background

2. The Consumer Rights Act

3. Terms and Conditions

4. Dispute

Consumer Rights Training for Retailers - GOODS

Excluding VAT
  • You will need a laptop, mobile phone or tablet to complete this course.

    In addition it is advised to have the sound turned on, although subtitles are available.

    Courses are available in several additional languages. The default language is English. If you require your course in an alternative language please contact us.

    Your learner will have the option to download the certificate upon successful completion of their course. If you have any issues accessing this certificate please contact us and we will email this to you.

    Pass rates are defaulted to 80%. Should you wish to change this pass rate, please include this information at the time of booking.

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